Jurnal Dimamu

Service Quality In Fitness Centers: A Systematic Literature Review

Aggi Panigoro Sarifiyono — 2026-09-05

The fitness center industry has grown rapidly alongside rising public awareness of healthy lifestyles, making service quality a strategic differentiator for retaining members amid intense competition. Although research on fitness center service quality is expanding quickly, the findings remain scattered across diverse models, dimensions, and cultural contexts and have not been comprehensively integrated. This study aims to systematically map and synthesize the development of service quality research in fitness centers, covering measurement models, determinants, outcomes on satisfaction and loyalty, digital transformation, and research gaps. The method employed is a Systematic Literature Review (SLR) following the PRISMA 2020 protocol. The search was conducted in the Scopus database using a TITLE-ABS-KEY strategy with keywords on service quality and fitness centers. Through the stages of identification, screening, eligibility assessment, and inclusion-exclusion criteria, 23 eligible studies were obtained and appraised using the Mixed Methods Appraisal Tool (MMAT). The results show that service quality is multidimensional, encompassing facility, staff, program, and digital service quality, with instructor quality, cleanliness, and convenience as the most consistent predictors of loyalty. Satisfaction is found to mediate the relationship between service quality and loyalty, while its effect is moderated by experience level, gender, and organizational culture. The findings also confirm a paradigm shift toward service digitalization and co-creation. This study contributes by providing an integrative framework of fitness center service quality and an agenda for future research.

Profil Tingkat Self-Compassion Siswa yang Mengalami Self Injury di SMA Negeri 6 Tasikmalaya

Dea Putri Permata — 2026-09-05

Non suicidal self-injurious (NSSI) is a form of maladaptive coping strategy frequently used by adolescents to manage emotion distress. One of the psychological factors that may reduce the tendency to engage in self-injurious behavior is self-compassion, which refers to an individual’s ability to accepst and treat themselves with kindness when facing difficulties. This study aimed to describe the level of self-compassion among students who engage in self-injurious at SMA Negeri 6 Tasikmalaya. This study employed a quantitative approach with a descriptive research design. Data were collected from 741 students using the Deliberate Self-Harm Inventory (DSHI) and the Self-compassion Scale (SCS). Based on the self-injurious assessment, 320 students who were identified as engaging in self-injurious at mild to severe levels were included in the analysis. The findings indicated that 91,56% of the participants were categorized as having moderate self-injurious, while 8,44% were classified as servere. Regarding self-compassion, most students who engaged in self-injurious were in the moderate category 40,00%, followed by the low 28,75%, high 20,00%, very high 5,94%, and very low 5,31% categories. Analysis by aspect revealed that the positive aspect self-kindness 75,93%, common humanity 77,34%, and mindfulness 76,25% showed higher percentages than the negative aspect, namely self-judgment 58,86%, isolation 50,69%, and over-identification 58,13%. These findings highlight the importance of developing guidance and counseling services that focus on enhancing self-compassion as both preventive and curative efforts to help students develop more adaptive coping strategies and reduce the tendency to engage in self-injurious behavior.

Analisis Usahatani Jamur Tiram Putih (Pleurotus ostreatus) Pada Rozak Al Fajr Farm

Muhammad Saeful Alam Alam — 2026-08-30

Oyster mushrooms are a horticultural commodity that has promising business potential. The type of research used is descriptive quantitative. The respondent was chosen purposively, namely an oyster mushroom farmer in Bojongsalam Village, Rancaekek District, Bandung Regency. Data analysis was carried out by knowing the amount of costs, revenues and income obtained from white oyster mushroom farming and the value of the revenue break-even point, production break-even point and product price break-even point. The research results show that: (1) The production costs for white oyster mushroom farming in Bojongsalam Village are IDR 10,583,559 per production process, and the income obtained per production process is IDR 18,750,000, so the income earned by farmers is IDR 8,166,441 in one production process. (2) The amount of R/C obtained from white oyster mushroom farming in one production process is IDR 1.77 (3) The break-even revenue point value is IDR 7,350,894, the production break-even point is 490 kg and the product price break-even point is IDR 8,467/kg.

Pengaruh Metode Pembayaran Transfer Bank, Shopee Pay, dan Cash on Delivery terhadap Keputusan Pembelian Produk Mayoutfit

Fazrin Rainy Zahra Zahra — 2026-08-30

Based on the results of the observation, consumers of Mayoutfit products who shop through the Shopee e-commerce platform use various payment methods, including bank transfers, Shopee Pay, and Cash On Delivery (COD). These payment methods are found to influence consumers’ purchasing decisions. The purpose of this study is to determine the influence of these three payment methods on the purchasing decisions of Mayoutfit products. The research methods used include literature review, observation, interviews, and questionnaires. The data analysis in this study employs a causal-comparative approach to compare two or more variables, identify potential cause-and-effect relationships, and evaluate them. The results of this study indicate that, partially (t-test), the bank transfer variable (X1) has a significant influence on purchasing decisions for Mayoutfit products; likewise, the Shopee Pay variable (X2) has a significant influence on purchasing decisions for Mayoutfit products, as does the Cash On Delivery variable (X3). Meanwhile, simultaneously (F-test), bank transfers, Shopee Pay, and Cash On Delivery payment methods collectively have a significant influence on the purchasing decisions for Mayoutfit products.

Implementasi Framework Togaf dalam Perencanaan Enterprise Arsitektur Sistem Informasi di Desa Langensari

Mutiara Mantasya Dewi — 2026-09-05

The development of information technology has made a significant contribution to supporting government operations, including at the village level. However, Langensari Village still faces obstacles because it does not yet have an integrated and specific information system architecture plan to optimally support government administration. This condition creates a need for an information system plan that can align organizational goals with ongoing business processes. This study aims to design an integrated village information system architecture to enhance the effectiveness of business processes, administrative governance, and provide a structured information system blueprint. The method used is The Open Group Architecture Framework (TOGAF) with 8 phases, namely Preliminary Phase, Requirement Management, Phase A: Architecture Vision, Phase B: Business Architecture, Phase C: Information Systems Architecture, Phase D: Technology Architecture, Phase E: Opportunities and Solution, and Phase F: Migration Planning. Business process analysis covers four main activities, namely filing incoming and outgoing letters, submitting BLT, community administrative services, and savings and loan cooperatives, plus two supporting activities in the form of infrastructure and human resource management. The research findings indicate that this architectural planning can serve as a guide for Langensari Village in implementing an information system in a phased manner in accordance with the set targets. As a result, the integrated village information system is expected to support the achievement of the village government's vision and mission and improve the quality of services provided to the community.

Analisis Strategi Pengembangan Agroindustri Pupuk Organik Cair di Koperasi Bangbara Sadulur Makmur

Waliah mulyatillah — 2026-08-30

The development of Liquid Organic Fertilizer (LOF) agroindustry is one of the strategic solutions for sustainable agriculture and achieving SDGs amidst the negative impacts of chemical fertilizers. This study aims to analyze internal and external factors and formulate a strategy for developing the Gumasep LOF Agroindustry. This study uses a descriptive quantitative research method with a SWOT analysis. The study was conducted at the Gumasep LOF Agroindustry, Bangbara Sadulur Makmur Cooperative, Cicalengka Wetan Village, Cicalengka District, Bandung Regency using 40 respondents who were taken by purposive and stratified random sampling. The study's results showed that internal strength factors include good LOF quality, increased productivity, labels, reduced pests, easy application, and raw materials from waste. Internal weakness factors include LOF is not widely known, digital marketing is not yet optimal, long effectiveness, uneven distribution, and repeated application. External opportunity factors come from government support, adequate access to capital, demand for organic products, and high demand for LOF. External threat factors include low farmer trust in LOF, product and price competitors, continued use of inorganic fertilizers, dependence on the government, and farmers not interested in LOF products. The SWOT analysis results show that the agro-industry's position is in quadrant II with an IFAS value of 0.51 and EFAS -0.17. The recommended strategy is the ST (Strength - Threats) strategy which utilizes strengths to minimize threats by conducting demo plots and counseling, socialization and education, strengthening independent products and agro-industry, and local branding.

Rancang Bangun Sistem Informasi Laporan Hasil Pengujian Quality Control Bahan Peledak Berbasis Website

Adityana Ismansyah Ismansyah — 2026-09-05

The rapid development of information technology is drving efficiency in data processing across various sectors, including the defense industry. PT Pindad (Persero), as a strategic state-owned enterprise (BUMN), is responsible for producing high-quality products that meet national and international standards. One crucial aspect supporting product quality is the implementation of Quality Control (QC) at every stage of production, from raw material testing to final product inspection. However, the manual process of recording test results results in poorly documented data, difficult to track, unintegrated, and inaccessible in real time, creating challenges in quality control. This research aims to design and build a website-based information system for reporting Quality Control test results at PT Pindad (Persero). This system is designed to support digital test data recording, improve accuracy, and facilitate information integration between Quality Control, Production, and Management. The method used in this research is Rapid Application Development (RAD) with modeling using the Unified Modeling Language (UML), which includes use case diagrams, activity diagrams, class diagrams, and sequence diagrams. The developed system has main modules including master data management, product testing, defect recording, corrective actions, and report generation. The system testing process was conducted using a black-box testing approach to ensure functionality meets requirements.

Efektivitas Konsentrasi Scoby dan Lama Fermentasi terhadap Karakteristik Kombucha Bunga Telang (Clitoria ternatea)

Hendrawan — 2026-09-05

Butterfly pea kombucha is a functional beverage fermented from butterfly pea flower extract (Clitoria ternatea). In making kombucha, problems that often arise are an overly sour taste, a relatively high alcohol content, and a lack of sweetness. These characteristics of kombucha are influenced by, among other things, the concentration of bacteria used for fermentation and the duration of fermentation. This study aims to assess the effectiveness of scoby concentration and fermentation duration on the chemical and organoleptic characteristics of kombucha. This study used a factorial Completely Randomized Design (CRD) consisting of two factors: scoby concentration (4%, 5%, and 6%) and fermentation duration (7, 10, and 14 days) with three replications. The parameters observed included chemical analysis (total acid, alcohol content, and invert sugar) and organoleptic analysis (color, aroma, taste, and aftertaste). The results showed that the interaction of scoby concentration and fermentation duration significantly affected total acid, alcohol content, taste, and aftertaste, but did not significantly affect invert sugar content, color, and aroma preferences. The alcohol content in all treatments ranged from 0.23% to 0.48%, meeting the standards for non-alcoholic beverages. Based on the Bayesian method, the best treatment was obtained with a combination of 6% scoby concentration and 14 days fermentation time (s3w3). Further analysis of the best treatment showed an antioxidant activity (IC50) of 799.33 ppm, acetic acid content of 1.04%, and lactic acid content of 1.61%. Butterfly pea flower kombucha has the potential to be developed as a refreshing functional beverage with safe physicochemical characteristics for consumption.

Strategi Menekan Turnover Intention melalui Evaluasi Kedisiplinan dan Beban Kerja pada Karyawan Hotel Berbintang Lima di Kota Bandung

Ayu Nike Retnowati — 2026-09-05

Bandung is one of Indonesia's leading tourist destinations, attracting a high volume of visitors and creating intense competition within the hospitality industry. Alongside this growth, high employee turnover has become a significant challenge for hotels in retaining competent personnel and maintaining service quality. This study aims to evaluate the conditions of work discipline, workload, and turnover intention, as well as to examine the effects of work discipline and workload on turnover intention among employees of Grand Hotel Preanger Bandung as an empirical representation of the hospitality industry in Bandung. A quantitative approach employing descriptive and explanatory methods was adopted. The study involved all 83 employees as respondents using a saturated sampling technique. Data were collected through questionnaires and analyzed using descriptive statistics, multiple linear regression, partial (t) tests, simultaneous (F) tests, and the coefficient of determination. The findings reveal that work discipline is categorized as low, while workload and turnover intention are categorized as high. Work discipline has no significant effect on turnover intention, contributing only 0.4% to its variance. In contrast, workload has a positive and significant effect, explaining 16.6% of the variance in turnover intention. Simultaneously, work discipline and workload account for 15.4% of the variance in turnover intention, while the remaining 84.6% is explained by other factors beyond the scope of this study. These findings suggest that workload management is a more effective strategy for reducing turnover intention than improving work discipline alone.

Tingkat Kesejahteraan Mental Mahasiswa yang Mengalami Kecemasan di Universitas Muhammadiyah Tasikmalaya

Khairunnisa Nurtsaqifa — 2026-09-05

Anxiety is one of the most common mental health problems experienced by university students, particularly during the transition to higher education marked by demanding academic and psychosocial pressures. If left unmanaged, this condition can lower students mental well-being. This study aimed to describe the mental well-being of the 2025 cohort of students at Universitas Muhammadiyah Tasikmalaya who experience anxiety. The study employed a quantitative approach with a descriptive research design. Data were collected from 244 students using the Depression Anxiety Stress Scale-21 (DASS-21) and the Warwick-Edinburgh Mental Well-Being Scale (WEMWBS). Based on the anxiety assessment result, 94 students with mild to extremely severe anxiety were included in the analysis. The findings revealed that the majority of students had a moderate level of mental well-being (74,47%), while 10,64% had a low level and 14,89% had a high level of mental well-being. Analysis by aspect showed that emotional well-being reached 68,72% and psychological well-being reached 68,94%, indicating that both aspect were at a relatively good level. These findings indicate that university students experiencing anxiety are still able to maintain relatively good mental well-being. Therefore, efforts to promote mental well-being through guidance and counseling services in higher education are needed to support personal, academic, and social development among university students.

Perancangan Sistem Informasi Kasir Terintegrasi dengan Perhitungan Zakat Perniagaan

Topan Trianto — 2026-09-05

Digital transformation encourages businesses to utilize information systems to improve operational efficiency and financial management quality. However, most Point of Sale (POS) systems used by micro, small, and medium enterprises (MSMEs) do not yet provide integrated commercial zakat calculation features in accordance with sharia economic principles. This study aims to design and develop an Integrated Cashier Information System with Commercial Zakat Calculation at the Vanesha Tekstil Fabric Store to support transaction management, financial report preparation, and automatic zakat calculation. The research method used is the System Development Life Cycle (SDLC) with a Waterfall model that includes the stages of needs analysis, system design, implementation, testing, and maintenance. The system design was carried out using the Unified Modeling Language (UML), while the implementation resulted in a cashier application that is able to manage data on goods, customers, suppliers, sales and purchase transactions, financial reports, and commercial zakat calculations based on business net assets with a rate of 2.5% in accordance with sharia provisions. The results of the study indicate that the developed system is able to improve the accuracy of transaction recording, accelerate the preparation of financial reports, simplify the calculation of commercial zakat, and improve business management efficiency. This system is expected to be one of the implementations of a Sharia-based digital transformation that can help MSMEs improve financial accountability while fulfilling their zakat obligations more easily, accurately, transparently, and on time.

Pengaruh Kualitas Produk dan Kualitas Layanan terhadap Kepuasan Nasabah Produk Pembiayaan di Bank BSI Rancaekek

Raisya Tazkiya Sakinah — 2026-09-05

ABSTRACT

Based on the results of observations, the background of this research is the fluctuation in the number of financing customers at Bank BSI KCP Rancaekek for the period 2020 - 2024. This is thought to be influenced by the increasing competition of financial institutions offering financing products in the East Bandung area and faster service quality, especially in the process of approving financing applications. This study aims to determine how the effect of product quality and service quality both partially and simultaneously on customer satisfaction on financing products at Bank BSI KCP Rancaekek. The object of research in this thesis is financing customers at Bank BSI KCP Rancaekek. The type of research is quantitative associative with primary data. Data collection techniques in the form of observation, interviews, literature studies and questionnaires. While the sampling technique is non probability sampling with purposive sampling type. The population is all financing customers totaling 1187 people and a sample of 93 people. The results showed that there was an influence between product quality on customer satisfaction with the results of the t test where the t count> t table (3,747> 1,66196) and the R² value of 13,4%, there was an influence between service quality on customer satisfaction with the results of the t test where the t count> t table (7, 586> 1,66196) and R² value of 38,7%, and simultaneously there is a significant influence between product quality and service quality on customer satisfaction on financing products with F test result where F count> F table (43,889> 2,36) and the R² value of 49,4%.

Pengaruh Pelatihan dan Pengembangan Sumber Daya Manusia terhadap Kepuasan Kerja di Rumah Sakit Umum Harapan Keluarga Sumedang

Regita Anisa Salsabila — 2026-09-05

Based on observations and interview, the research background is the fluctuation in the number of patients which is thought to be due to the lack of training and human resource development for employees at Harapan Keluarga Sumedang Hospital, these two things are related to employee job satisfaction which can cause the number of patients to fluctuate. This research aims to determine the influence of training and human resource development on job satisfaction partially and simultaneously at Harapan Keluarga Sumedang Hospital. The object of research is employees at the Harapan Keluarga Sumedang Hospital. This research uses an associative quantitative approach with primary data and uses data collection techniques such as observation, interviews, literature reviews and questionnaires. The sampling technique used was non-probability sampling with a purposive sampling type. The population was 245 people, with a sample size of 72 people. The results of the research at Harapan Keluarga Sumedang Hospital show that there is a significant influence between training on job satisfaction of 51,6% for the R²test with the results of the t test where the t_count> t_table(8,642 > 1,66724) means H₁ is accepted, there is a significant influence between human resource development on job satisfaction by 47,2% for the R² test with the results of the t test where the t_count> t_table(7,906 > 1,66724) means H₁ is accepted, and simultaneously there is a significant influence between training and human resource development on job satisfaction by 59,9% for the R² test with the results of the F test where the value of F_count> F_table (51,624 > 3,128).

Hubungan Interaksi Sosial Teman Sebaya dengan Empati Siswa di MTs Ar-Raudloh Cileunyi

Alya Fauziyyah — 2026-08-30

This study was motivated by the continued presence of unempathetic behavior in the social interactions of students at MTs Ar-Raudloh Cileunyi, such as teasing one another, laughing at classmates who are sad, and the formation of exclusive friendship groups. This study aims to describe peer social interactions, student empathy, and the relationship between the two. A quantitative correlational method was used, involving 155 students from MTs Ar-Raudloh Cileunyi as respondents through total sampling. Data collection was conducted using a social interaction scale and an empathy scale, while data analysis employed descriptive statistics and the Pearson Product-Moment correlation test. The results indicate that peer social interaction falls into the high category (80.6%) and student empathy falls into the high category (72.3%). The results of the Pearson Product-Moment correlation test showed a positive and significant relationship between peer social interaction and student empathy (r = 0.654; p < 0.000). These findings indicate that the better the peer social interaction, the higher the level of student empathy.

Rancang Bangun Sistem Informasi Penyusunan Laporan Keuangan Berbasis Client Server

Andini Putri Kuswantina — 2026-08-30

The development of information technology provides opportunities to improve the effectiveness of financial management and reporting. The Building Science Center still uses Microsoft Excel for recording financial reports, so data on receipts, expenditures, and cash balances are not yet optimally integrated, and user access management is not based on authority. This study aims to develop a client-server-based Financial Reporting Information System to support the management of transactions and the presentation of financial reports in an integrated manner. The research uses a descriptive method with data collection techniques through observation, interviews, document studies, and literature studies. The system development applies the System Development Life Cycle (SDLC) waterfall model, which consists of system engineering, analysis, design, coding, testing, and maintenance stages. The results of the study take the form of an information system that provides master data management, transaction receipts, expenditure transactions, journal transactions, as well as the presentation of receipt reports, expenditure reports, journal reports, and account balances. The system developed provides more structured and integrated financial data management compared to the previous recording process using Microsoft Excel. In this way, the client-server-based information system can support the preparation of financial reports at the Building Science Center according to the needs of financial data and information management.

Kualitas Pelayanan sebagai Strategi Mempertahankan Loyalitas Pelanggan pada Bisnis Online Shop

Dita Marsanda Marsanda — 2026-09-07

The rapid growth of online shop businesses has intensified competition in attracting and retaining customers. In this situation, service quality has become an important factor influencing customer loyalty. Previous studies have demonstrated a close relationship between service quality and customer loyalty; however, the findings are scattered across various digital business sectors, creating the need for a more comprehensive review in the context of online shops. This study aims to analyze the effect of service quality on customer loyalty in online shop businesses and identify the dimensions of service quality that play the most significant role in fostering customer loyalty. The study employed a Systematic Literature Review (SLR) method using the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines. The literature search identified 120 articles, which were subsequently processed through identification, screening, eligibility, and inclusion stages, resulting in 24 articles that met the established criteria for analysis. The results indicate that service quality has a positive and significant effect on customer loyalty in online shop businesses. Customers are more likely to make repeat purchases, provide recommendations, and maintain long-term relationships with companies when they receive high-quality service. The discussion reveals that responsiveness, security and trust, ease of system use, website quality, and service personalization are the most influential dimensions of service quality in shaping customer loyalty. Therefore, improving service quality can serve as a key strategy for online shops to retain customers and achieve sustainable competitive advantage.

Pencegahan Perilaku Bullying melalui Layanan Bimbingan Kelompok Berbasis Nilai Karakter pada Remaja

Nur Aulia — 2026-08-30

Bullying among adolescents remains a major issue in educational settings and negatively affects students’ psychological well-being, social relationships, and academic achievement. Previous studies indicate that bullying prevention requires approaches that not only address behavioral problems but also strengthen students’ character through guidance and counseling services. This article aims to examine the role of character value-based group guidance services as a strategy for preventing bullying among adolescents. This study employed an article review (literature review) method by examining relevant scientific publications on bullying, group guidance services, and character education published between 2016 and 2025. The collected literature was analyzed descriptively through identification, thematic classification, comparison of previous findings, and synthesis to obtain a comprehensive understanding of the effectiveness of character value-based group guidance services. The findings indicate that most studies reported that integrating character values such as empathy, responsibility, tolerance, honesty, and cooperation into group guidance services enhances students’ prosocial behavior, social competence, and self-control, thereby contributing to the prevention of bullying behavior. Furthermore, techniques such as sociodrama, role playing, modeling, and group discussion were found to strengthen the effectiveness of character development interventions. These findings suggest that character value-based group guidance services represent an effective preventive strategy for creating safe, inclusive, and character-oriented educational environments.

Pengaruh Influencer Marketing dan Literasi Keuangan Syariah Dalam Meningkatkan Minat Gen Z pada Bank Syariah

Ali Raja — 2026-08-30

Pengaruh Diversifikasi Portofolio Kredit Dan Bank Size Terhadap Risiko Kredit Pada Industri Perbankan Kelompok Bank Berdasarkan Modal Inti (KBMI) 1 Periode 2019-2023

Tarisa Sagita Utami — 2026-08-30

This research aims to determine the description and influence of Credit Portfolio Diversification and Bank Size on Credit Risk. The object of this research is the Bank Group banking industry based on Core Capital (KBMI) 1 for the 2019-2023 period. The method used is a quantitative method with a descriptive and verification approach. The population in this study was 235 annual report from 47 banking companies in the Bank Group based on Core Capital (KBMI) 1 for the 2019-2023 period, using a sampling technique purposive sampling, So the sample in this study totaled 50 annual report of 10 companies for the 2019-2023 period. The results of this research show that credit portfolio diversification does not spread the credit portfolio to various sectors, bank size experienced an increase from 2019-2020 and decreased in 2023, and credit risk experienced fluctuations. Based on the test results, it was found that Credit Portfolio Diversification does not affect Credit Risk with an influence size of 0.2%, Bank Size influence on Credit Risk with the magnitude of the influence, Credit Portfolio Diversification and Bank Size No influence on Credit Risk in the Bank Group banking industry based on Core Capital (KBMI) 1 for the 2019-2023 period with an influence size of 6.2%.

Pendekatan Konseling Individu dalam Pengambilan Keputusan dan Perencanaan Karir Siswa

nuhaa nadaa shofa asri wiyatni — 2026-08-30

Decision-making and career planning are important aspects of students’ development in preparing for the future in accordance with their interests, talents, and potential. However, many students still experience confusion in determining educational and career choices due to limited self-understanding and insufficient information about the world of work. This study aims to examine the role of the individual counseling approach in helping students make decisions and develop appropriate career plans. This research uses a literature review method by analyzing various relevant scientific sources. The findings indicate that individual counseling can help students recognize their potential, increase self-confidence, understand various career alternatives, and develop the ability to make decisions independently. Through a personal counseling relationship, counselors can provide services that suit each student’s needs so that the career planning process becomes more focused. Thus, the individual counseling approach plays an important role in supporting students’ career readiness and helping them plan their future more effectively.