INTERNAL (Information System Journal)

Perbandingan Kinerja IndoBERT, IndoRoBERTa dan NusaBERT dalam Analisis Sentimen Isu LGBT di Media Sosial X

Dani Ramdani Ramdani — 2026-01-21

The issue of lesbian, gay, bisexual, and transgender in Indonesia remain largely taboo and often provoke various public reactions, particularly on social media platforms. This phenomenon highlights the need to map public opinion through sentiment analysis. This study aims to compare the performance of three Indonesian-language transformer models IndoBERT, IndoRoBERTa, and NusaBERT in analyzing sentiment related to LGBT issues on platform X. The research methodology follows the Cross Industry Standard Process for Data Mining approach. Testing was conducted using 6,000 preprocessed and automatically labeled data points, showing that the IndoBERT model achieved the best performance with an accuracy of 90.50% and an F1-score of 56.88%. This best-performing model was then used to classify 12,804 tweets, revealing that 92.80% expressed negative sentiment, 6.71% neutral, and only 0.49% positive. These findings confirm that negative public perceptions of LGBT issues remain highly dominant in Indonesia’s digital space.

Penerapan Metode User Centered Design Pada Sistem Absensi GPS Berbasis Web di Polres Garut

Silvia Nurpajrina — 2025-12-31

This study examines the application of User Centered Design (UCD) in developing a web-based GPS attendance system at Polres Garut. The system is designed to enhance accuracy, efficiency, and transparency in recording police personnel attendance while improving user experience. The development process includes user context analysis, requirement specification, user flow and interface design, and iterative evaluation. Usability was assessed using the System Usability Scale (SUS) through an online questionnaire completed by five respondents. The evaluation revealed an average SUS score of 82.5, categorized as Excellent, indicating that the system is highly usable and well-accepted by users. These results demonstrate the effectiveness of the UCD approach in aligning system design with actual user needs. Furthermore, the study highlights prospects for further development, including the integration of real-time notifications, analytics, and expansion to other organizational units, providing a foundation for future research in police information system development.

Perancangan Aplikasi CMS Versi 2 Berbasis Web untuk Optimalisasi Layanan Informasi Publik

Alfian Nur Fauzan — 2025-12-31

The development of information technology encourages government institutions to improve the quality of public information services that are fast, transparent, and easily accessible. The Content Management System (CMS) previously used at the sub-district level had several limitations, including low mobile responsiveness, limited public service features, and the use of an outdated Laravel framework. This study aims to design a web-based CMS Version 2 by updating the user interface, adding public service modules, and migrating to the latest Laravel framework. The system was developed using the Waterfall model of the System Development Life Cycle (SDLC), consisting of requirement analysis, UML-based system design, implementation, and functional testing. Testing was conducted through functional test scenarios and page response time measurements on the main page and admin dashboard. The results indicate that CMS Version 2 operates according to user requirements and demonstrates improved interface responsiveness compared to the previous system. This study is limited to the design and initial testing phase; therefore, full-scale implementation in a real government environment is suggested for future work.

Optimalisasi Penyewaan Ruangan di PT.Technolife Menggunakan Metode Linear Programming

Anjas Tryana — 2025-12-31

This study aims to optimize the room rental strategy at PT.Technolife through the application of Linear Programming (LP). The company faces challenges in maximizing revenue with limited resources, including operational time and the maximum capacity of available rooms. To address these challenges, LP methods were employed using two main approaches: the graphical method and the simplex method, to determine the most profitable room rental combination. The results of the study indicate that the optimal rental combination can meet existing constraints while maximizing revenue. The study concludes that the LP method can be an effective tool in supporting strategic decision-making for room rental business management. By applying the findings of this study, PT.Technolife can optimize its revenue, improve operational efficiency, and provide better services to its customers. The implementation of this method can also be applied to similar companies to manage resources more effectively.

Rancang Bangun Sistem Informasi Penjualan dan Pembelian Berbasis On-Premise (Windows-Based)

Muhamad Fahmi Nugraha — 2025-12-31

The digitalization of business processes has become an urgent need for Micro, Small, and Medium Enterprises (MSMEs) in Indonesia. However, technology implementation at the MSME level still faces limitations related to infrastructure, cost, and digital literacy. This research develops an on-premise (Windows-based) sales and purchase information system at Ibu Siti's Store in Cicalengka as a pragmatic solution to connectivity and reliability constraints. The system was designed using the Agile methodology, enabling iterative and adaptive development tailored to user needs. The on-premise platform was selected to support offline operations, integration with local cashier hardware, low implementation costs, and high stability within a small business environment. The system is equipped with role-based access control, automated database backups, and features for transaction and inventory reporting. Test results indicate an improvement in transaction efficiency and data accuracy. This research also outlines future development opportunities, including barcode scanner integration, minimum stock notifications, and cloud synchronization, to align with the trend toward smarter, more connected MSME digitalization.

Penerapan Kerangka Ward dan Peppard untuk Perencanaan Strategi Sistem Informasi Terintegrasi

Nova Indrayana Yusman — 2025-12-31

This study aims to formulate an IS/IT strategic plan for the LPPM of Ma’soem University using the Ward & Peppard framework. A qualitative case study based on in-depth interviews and document analysis was combined with SWOT, Value Chain, PEST, and the McFarlan Strategic Grid to identify needs and prioritize application portfolios. Findings reveal a fragmented workflow reliant on tacit knowledge, causing document inconsistencies, process delays, and low accountability. Based on these findings, the study proposes an IS/IT strategy design comprising an integrated research portal, digital SOPs, application portfolio classification according to the McFarlan Grid, and a five-year IS/IT roadmap. The study is limited to strategic planning and does not include technical implementation or prototype testing. Theoretical contribution lies in extending Ward & Peppard with a socio-technical perspective; practical contribution is a blueprint for LPPM digital transformation.

Perancangan Prototipe Dashboard untuk Analisis Pelayanan Nasabah dan Strategi Digital Marketing pada Agen BRILink Cuan Komunika

Rosmini Rosmini — 2025-12-31

The rapid development of digital technology has transformed how BRILink agents provide services and implement marketing strategies. This study designs a dashboard prototype to evaluate customer service performance, including transfer and cash withdrawal transactions, and to support data-driven decision-making. The research applies a design-based methodology, with data collected through surveys, interviews, and user needs analysis. The dashboard prototype, developed using Figma, presents service indicators, transaction metrics, and digital marketing performance in real-time through interactive visualizations. The evaluation results indicate that the dashboard facilitates monitoring service quality and supports more accurate digital marketing strategic planning. This research contributes to the development of digital tools aimed at enhancing service performance and marketing effectiveness for BRILink agents by integrating key metrics such as Conversion Rate, Customer Satisfaction Index (CSI), and Average Transaction Value (ATV).

Pengembangan Sistem Rencana Anggaran Biaya Pada CV. Widjaya Sido Dadi

Eka Paksi — 2025-12-31

The Bill of Quantity (RAB) is an essential document in the execution of construction projects, functioning to detail all cost requirements. This study aims to design and implement a web-based RAB information system at CV. Widjaya Sido Dadi. The main issue faced by the company is that the RAB preparation process is still carried out manually, making it prone to calculation errors and time-consuming. The development method used is Agile with an iterative approach, which allows the system to be developed gradually according to user needs. The system is built using PHP as the programming language and MySQL as the database, and it is designed using the Unified Modeling Language (UML) approach. The test results show that the system improves operational efficiency, speeds up the budgeting process, and minimizes errors in project cost calculations. With the implementation of this system, the company is expected to find it easier to prepare the RAB.

Integrasi Kecerdasan Buatan dalam Web Interaktif untuk Transformasi Literasi Digital UMKM

nana suarna — 2025-12-31

The development of digital technology requires Micro, Small, and Medium Enterprises (MSMEs) to adapt in utilizing artificial intelligence (AI) as a strategy to improve digital literacy. The problems faced by MSMEs generally lie in limited technological understanding, lack of access to relevant digital information, and low utilization of interactive platforms that can support effective business management. These conditions hamper the ability of MSMEs to face the challenges of an increasingly competitive digital market. The purpose of this study is to examine the integration of AI in interactive websites as a means of transforming MSMEs' digital literacy, while also formulating an implementation model that can improve access to information, digital skills, and operational efficiency. The methods used include literature studies, field observations, and the development of an AI-based interactive website prototype with automatic data analysis features, learning content recommendations, and business digitalization guidelines. The results of the study indicate that the integration of AI in interactive websites can significantly improve MSMEs' digital literacy capabilities. MSMEs that were the subjects of the trial showed an increased understanding in the use of digital technology, optimization of online marketing strategies, and increased business productivity. The main conclusion of this study is that the implementation of AI-based interactive web not only plays a role as a digital education tool, but also as a strategic solution in reducing the digital literacy gap in MSMEs. This finding contributes to the development of knowledge in the field of digital transformation, especially in the use of artificial intelligence to support the empowerment of MSMEs in the digital economy era.

Perancangan Sistem Informasi Pengelolaan Arsip Duplikat STNK Berbasis Web Menggunakan Metode Prototype

Risti Risfiani Risti — 2025-12-31

Management of duplicate STNK archives at the Garut Police Traffic Unit is currently performed manually. This slows down archive searches, increases the risk of document loss, and leads to inefficient data recapitulation. This research creates a web-based information system for managing duplicate STNK archives, designed to meet the operational needs of the police force. The prototype method was implemented through iterative steps, including needs analysis, rapid design, system development, and user assessment. Functional evaluation was conducted through black box testing involving administrative staff. The testing demonstrated that all key system features functioned 100% successfully. These features include user authentication, STNK duplicate application data management, admin management, data filtering, and PDF report printing. The implementation of this system has been proven to improve archive order, accelerate data retrieval, and support the digitization of Traffic Unit administrative services as part of e-government implementation.

Perancangan Sistem Informasi Peminjaman Buku Berbasis JavaFX dan PL/SQL Menggunakan Metode Prototype

M. Taufan Anwar Anwar — 2025-12-31

The Bandung Creative Hub Library has previously utilized a basic application to support its book lending activities; however, the existing system still presents several limitations, including the lack of integrated data management features, a less intuitive user interface, and insufficient validation and transaction control. These limitations hinder the efficiency and accuracy of managing book records, member data, loans, and returns. In response to these challenges, this study aims to design and implement a more comprehensive and structured Book Lending Information System capable of supporting the library’s operational processes more effectively. The system was developed using JavaFX as the application interface and PL/SQL as the database management component, following stages of requirements analysis, system design, prototype construction, and evaluation. The results indicate that the developed system successfully meets the defined functional requirements, offering improved data accuracy, a more user-friendly interface, and consistent transaction processing achieved through PL/SQL procedures. In addition to enhancing the performance of the previous system, this research also opens opportunities for future development, such as barcode integration, mobile application expansion, and more advanced reporting features to further support modern and efficient library management.

Pengukuran Tingkat Maturity Tata Kelola Sistem Informasi Rumah Sakit dengan Menggunakan Framework Cobit Versi 4.1

Ricky Rohmanto Rohmanto — 2025-12-31

The utilization of information technology (IT) in hospitals plays a strategic role in improving healthcare service quality, operational efficiency, and managerial decision-making. Along with the increasing dependence on information systems, effective IT governance is required to ensure alignment with organizational objectives and proper risk management. This study aims to measure the maturity level of information system governance at dr. Slamet General Hospital, Garut, using the COBIT 4.1 framework. This research employs a descriptive quantitative approach. Data were collected through observations, interviews, documentation studies, and questionnaires developed based on the COBIT 4.1 domains and processes, namely Plan and Organise (PO), Acquire and Implement (AI), Deliver and Support (DS), and Monitor and Evaluate (ME). The results indicate that the overall maturity level of information system governance at dr. Slamet General Hospital is 2.59, which corresponds to Level 2 (Repeatable but Intuitive). The Deliver and Support (DS) domain achieved the highest maturity level, while the Monitor and Evaluate (ME) domain showed the lowest level. These findings reveal a gap between the current condition of IT governance and the expected maturity level. Therefore, continuous improvement in information system governance is necessary through the establishment of formal policies, process standardization, and the implementation of regular monitoring and evaluation mechanisms to effectively support the hospital’s strategic objectives.